FREQUENTLY ASKED QUESTIONS

HOW LONG WILL IT TAKE TO SHIP MY ORDER? 

Once you have placed your order, you will receive an email confirmation and we will start getting your order ready. While many of our pieces are ready to ship, some are assembled once the order is placed. Depending on the product, your order should be ready to ship within 2 to 5 business days.

For made-to-order pieces please allow 1 to 2 weeks of production time. We will keep you updated during the process and you’ll receive an email with tracking info as soon as your order is finished and ready to go! For more information about shipping details, check out our Shipping & Returns page.

DO YOU SHIP OUTSIDE OF THE UNITED STATES?

 

We do ship small quantities to Canada and Europe with USPS International Priority Mail. To receive an international shipping quote please send us an email to info@laloupedesign.com with the item you'd like to purchase as well as your exact address. La Loupe Design is not responsible for any customs delays, import fees, taxes, VAT, or any other fees should your package be processed by customs.

​For larger quantities, we don’t offer international shipping but we will gladly ship to your designated third party or export agent within the U.S.

DO YOU ACCEPT RETURNS?

 

We gladly accept returns and exchanges. For more information, check out our Shipping & Returns page.

DO YOU WORK WITH CUSTOMIZED ORDERS?

 

We know every home and project is special and unique. While we work exclusively with our collections we can customize the cord color & length and canopy style & size.  We also can work with different linen colors and sizes for our shades.  Feel free to contact us at info@laloupedesign.com for special requests.

DO YOU HAVE A SHOWROOM OR OPEN STUDIO I CAN VISIT?

At this moment our studio is not open to the public. We are working toward finding the perfect space where we could receive visits.  You can see our work in different Fine Craft Show that we participate in during the year. Sign up for our mailing list to receive news about coming shows and events.

I'M NOT SURE WHICH LAMP SIZE IS BEST FOR MY SPACE, CAN YOU HELP ME?

 

We will be glad to help you find the right lamp for your space. Don’t hesitate to reach out with any questions at info@laloupedesign.com. You can send us details of your space, such as dimensions and pictures.  We will be happy to help you to visualize, through simple renderings and graphics, the scales and different size options depending on your space. 

DO YOU OFFER A TRADE DISCOUNT?

Yes! We love working with interior designers for residential and hospitality projects. Send us a message at info@laloupedesign.com  or fill out our contact form with more information about your studio.  A Bussiness Tax ID is required to apply the trade discount.