STORE POLICIES

PAYMENT

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through Square.  You do not need to have a Square account to complete your purchase- just follow the directions on your screen during the checkout process. We also accept Paypal.

 

SHIPPING

All orders are sent to you by USPS Priority Mail and we will send you the shipping tracking number when the order is ready. The shipping cost is an estimate and we will issue a partial shipping refund in case of Shipping Overpayment.

 

Please ensure that you have included the correct and full address to which you would like your purchase mailed to. If you need the package by a particular date, please send us a message. If express delivery is needed there may be additional shipping fees.

 

PROCESSING TIME

While many of our pieces are ready to ship, some are made once the order is placed. Please allow 1 to 3 business day for shipping, For Made to Order Embroideries please allow 1 to 2 weeks for shipping.

 

LIMITED LIFETIME WARRANTY

All our products have a limited lifetime warranty that covers material and fabrication flaws. The warranty does not cover damages that result from other than normal use or damages from mishandling. We will make an exchange for the same product if available or other product of equal value.

 

RETURNS

At this time, all sales are considered final. However, we want you to enjoy your piece as much as we enjoyed creating it for you! Please contact us with any concerns.

If for any reason you are not happy with your product, please contact us within 3 business days after receiving the order. We want you to be completely happy with your order.

 

PRIVACY POLICY

La Loupe Design takes your privacy seriously, and will never share your information (name, address, email, etc) with anyone.

WHOLESALE

Contact us at laloupedesign@gmail.com for wholesale information.