Frequently Asked Questions 

Shipping

We ship all our orders by USPS Priority Mail and UPS Ground. Once your order has shipped we will send you the tracking number. Depending on your location, your order should arrive within 2 to-7 business days. If you need the package by a particular date, please contact us at laloupedesign@gmail.com for rush shipping options. If express delivery is needed there may be additional shipping fees.

La Loupe Design is not liable for any lost or stolen packages. Please ensure that you have included the correct and full address to which you would like your order to be mailed. If your package is lost or damaged in transit, please contact us about filing a claim.

 

Our shipping cost will be estimated when you do the checkout. In the case of shipping overpayment, we will contact you and we will issue a partial shipping refund.

Can I pick up my order?

Yes, you can arrange to pick up to avoid shipping. You can use the coupon code PICK UP when doing the checkout and we will contact you to arrange a date and time. Our studio is located in the Mount Vernon area, Baltimore City 21201. 

How long will it take to ship my order?

Once you have placed your order, you will receive an email confirmation and we will start getting your order ready. While many of our pieces are ready to ship, some are made once the order is placed. Please allow 1 to 3 business days for shipping. MADE TO ORDER EMBROIDERIES please allow 1 to 2 weeks for shipping.

 Do you ship outside of the United States?

To receive an international shipping quote please send us an email to laloupedesign@gmail.com with the items and quantities you'd like to purchase as well as your exact address. International orders generally take 10-15 business days. 

La Loupe Design is not responsible for any customs delays, import fees, taxes, VAT or any other fees should your package be processed by customs.

NOTE: Our lamps have types  A  and type B outlet plugs. Mainly used in the USA, Canada, Mexico & Japan.

 

What kind of payment do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through Square.  You do not need to have a Square account to complete your purchase, just follow the directions on your screen during the checkout process. We also accept Paypal.

Do you charge Sale tax for purchases online?

If you live in the state of Maryland your online purchase we will subject to 6% MD Sales tax.

What is your return policy?

Because we're a small studio we do not accept returns at this time. However, if for any reason you are not happy with your order, please contact us at laloupedesign@gmail.com us within 3 business days after receiving the order. We want you to be completely happy with your purchase. 

How do I clean my lamp?

Remember to wash your hands before handling the lampshade. We recommend the use of an electronics compressed air duster to blow-off dust and lint from hard-to-reach areas. It works perfectly and it's a very easy way to clean your shade. You can also use a soft-bristled brush or vacuum with the brush attachment, a feather duster or dry brush to lightly dust off.

For marks and scuffs, we recommend the use of a dry clean sponge or Mr. Clean Magic Eraser. If you need more cleaning power a Laundry stain remover pen will work. Just gently applied to the affected zone, note that sometimes it may require multiple applications.

Do you sell wholesale? 

Yes, sell wholesale in selected items.  Contact us at laloupedesign@gmail.com for wholesale information.